MHZ-NA Sales Terms and Conditions
General Terms
These terms and conditions ("Terms") apply to all sales of blinds, screens, and shades ("Products") by MHZ-NA Incorporated ("MHZ-NA") to its dealers ("Dealers").
By placing an order with MHZ-NA, the Dealer agrees to be bound by these Terms. This acceptance applies to the initial order and all subsequent orders placed by the Dealer, unless otherwise agreed in writing by both parties.
Orders and Acceptance
All orders must be placed through the MHZ-NA Dealer Ordering System (https://solatechfocus.com/login?sid=300547) or via email (orderdesk.ca@mhz-na.com) to the Main Office.
Orders are subject to acceptance by MHZ-NA. MHZ-NA reserves the right to reject any order without providing reasons.
Pricing and Payment
Prices are quoted in Canadian Dollars (CAD) or US Dollars (USD) and are subject to change without notice.
Payment terms are as follows:
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New Dealers: Prepayment required before shipping.
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Existing Dealers: Credit terms may be granted based on account history and approval by the General Manager.
Invoices are due within 30 days of the invoice date unless otherwise agreed in writing.
Shipping and Delivery
Shipping costs are the responsibility of the Dealer unless otherwise agreed.
Delivery dates are estimates and MHZ-NA is not liable for delays.
Deliveries of products shall be made in standard packing of MHZ Hachtel GmbH & Co. KG .
The risk is transferred according to Incoterms 2020. Under the DAP (Delivered at Place) term, MHZ-NA, as the seller, is responsible for delivering the goods to the agreed destination. The risk transfers to the Dealer, as the buyer, once the goods are made available at the specified place of destination.
Should carriage or delivery be delayed at the Dealer's request or due to circumstances for which the Dealer is responsible, risk shall pass to the Dealer from the day on which the goods were ready to be dispatched.
Reservation of Ownership
MHZ-NA shall retain title to the products delivered pending full settlement of all amounts due.
The Dealer must insure the goods over which MHZ-NA has retained title against theft, damage, destruction, and accidental loss and provide proof of this upon request
As long as the Dealer has not fallen into arrears with payments to MHZ-NA, the Dealer shall be entitled to process and sell the products over which MHZ-NA has retained title in the normal course of the Dealer's business activities.
The Dealer must notify MHZ-NA without delay, if a charge is placed on the goods over which MHZ-NA has retained title or over the Dealers receivables transferred to MHZ-NA through earlier assignment.
Returns and Cancellations
Damage to products caused by transportation must be reported within 2 business days to qualify for a return.
Cancellation of an order submitted online or by email must be made within 24 hours of order placement.
Custom orders cannot be cancelled once production has started.
Warranty
MHZ-NA provides a warranty for defects in materials, workmanship, or failure to operate for a period of 5 years from the date of delivery, as long as the original retail purchaser owns the product. This warranty covers:
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All internal mechanisms, components, and brackets for 5 years.
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Operational cords and mechanisms for 5 years.
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Fabric deterioration and motorization components for 5 years.
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Batteries (rechargeable) are covered for 5 years.
The warranty does not cover:
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Errors in the size of the window coverings when the size is provided by the client.
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Minor variations in colour and texture of the textile as a result of production.
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Natural wear and tear, incorrect installation, misuse, or damage from unsuitable cleaning solutions.
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Any damage caused by improper storage, handling, or installation, and alterations including installation of security systems or customer-applied finishes.
For detailed warranty terms and conditions, please refer to the MHZ-NA Warranty documents.
Liability and Compliance
MHZ-NA's liability is limited to the replacement of defective Products or a refund of the purchase price. MHZ-NA is not liable for any indirect, incidental, or consequential damages.
By ordering, the Dealer acknowledges understanding and compliance with the Corded Window Coverings Regulations (SOR/2019-97) and all other applicable laws, standards, and regulations in Canada and the USA. For more information, see the Legal Notice on this website.
Dealers must not offer or accept any form of bribe or unethical inducement.
Governing Law
These Terms are governed by the laws of the Province of British Columbia, Canada.
Any disputes arising from these Terms will be resolved in the courts of British Columbia.
Amendments
MHZ-NA reserves the right to amend these Terms at any time. Dealers will be notified of any changes.
Miscellaneous
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
These Terms constitute the entire agreement between MHZ-NA and the Dealer regarding the sale of Products.
Last Updated: October 3, 2024